Job Details

The customer experience begins and ends with the Budtender. The Budtender provides exceptional service to all customers and patients through product education and recommendations. The budtender is responsible for promoting a work environment that is positive, fun and rewarding for both the team and customers.

Essential Duties
Sales and Customer Satisfaction:
Embody LivWell core values and project that onto customers by exhibiting excellent customer service skills
Execute selling standards to achieve individual sales goals and contribute to teams daily sales goals
Provide excellent customer service by answering questions, offering assistance, suggesting items and providing product information with a smile
Assist customers with requests in store and on the phone
Verify customer identification/paperwork and accurately create/update customer profiles
Create brand loyalty by introducing the LivWell rewards program to every customer
Cross-sell products to increase purchase amounts
Educate customers about current promotions and events
Solicit feedback on service levels through use of Happy or Not and Google reviews
Ensure the sales floor is properly stocked and the presence of the store is clean and organized
Communicate serious customer concerns to the management team

Systems:
Accountable for utilizing store technology, POS and online ordering systems.
Accountable for cash handling on shift, processing online and in store sales, counting out registers, recording accurate sales numbers in POS and reporting tips accurately
Responsible to utilize Company tools, Intranet and Learn Brands for ongoing product training and company news and updates.
Responsible for utilizing HR platforms to review schedules and record time cards accurately.

Compliance and Reporting:

Responsible for abiding by all company policies and procedures
Ensure compliance with all local, state and federal regulations
Responsible for maintaining compliance and communicating compliance issues effectively
Assist management team in correcting any known inventory issues to ensure compliance.

Supervision:
Works under the direct supervision of the management team.
This person does not supervise other employees.

Education and Experience Requirements
Education:
High School Diploma or equivalent required.

Work Experience:
One or more years of work experience in a related industry or work environment is preferred.
Oral and written communication capabilities.
Bilingual in English / Spanish preferred.
Exceptional customer service skills.
Knowledge of local, state and federal laws relating to key areas of responsibility.
Knowledge of basic computer skills, Point of Sale software and cash management.
Fun attitude and strong work ethic.
Strong attention to detail and must have a team-player mentality.
Ability to creatively cultivate long- term customer relationships.
Regular and on-time attendance is required.

Required Certificates, Licenses, and Registrations:
MED Badge-Must be able to secure appropriate work credentials from the Colorado Department
of Revenue, MED

Working Conditions:

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, warehouse, or retail environment.
• Able to lift and move up to 25 pounds occasionally.
• Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts and store location movement.
• Flexibility to support other retail locations within 25 mile radius.